Our Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

• Telephone: 07356076090
• Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Payment details (bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings (record of equipment location or other project work)
• Records of meetings and decisions
• Information relating to compliments or complaints

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legitimate interest: Our legitimate interest in collecting personal information is primarily to provide and improve our services and goods to our customers. By gathering the minimum necessary customer data, such as names, email addresses and business addresses we aim to personalise the user experience, and provide efficient customer support. Additionally, we utilise Google Analytics for website tracking to understand user behavior, improve website functionality, and optimise marketing efforts. We recognise the importance of safeguarding personal information and prioritise data protection measures to mitigate any potential risks or impacts on individuals. Our aim is always to strike a balance between our business needs and the privacy rights of our users, ensuring that the benefits of collecting and using personal information outweigh any potential risks or negative impacts. Transparency and accountability in data processing are fundamental principles we adhere to, and we continually review our practices to ensure compliance with privacy regulations and uphold the trust of our customers.

Where we get personal information from

• People directly
• CCTV footage, or other recorded images
• Schools, colleges, universities or other education organisations

How long we keep information

(7 years+ current)

Security

We are fully committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Who we share information with

Data processors

Google:
This data processor does the following activities for us: Providing website tracking to understand user behavior, improve website functionality and optimise marketing efforts.

Cloudflare:
This data processor does the following activities for us: Facilitating the transfer of data between our website and MailChannels for contact form. Facilitating website security functions and short term logging.

MailChannels:
Facilitating emails sent using our website contact form.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated 5 May 2024